Find answers to common questions about our services, processes, and how we can assist you in emergencies.
Are your services available after hours and on weekends?
Yes, we offer 24/7 emergency services, including after hours, weekends, and holidays. We’re always ready to assist you whenever you need us.
How quickly can you respond to an emergency call?
We aim to respond to emergency calls within 60 minutes, depending on your location. Our team is available 24/7 to provide immediate assistance.
What types of emergencies do you handle?
We handle a wide range of emergencies, including roof leaks, electrical issues, mould remediation, storm damage, and more. Our team is equipped to address various urgent situations.
Do you provide a free quote?
Yes, we provide a free, no-obligation quote before commencing any repair work. This ensures transparency and helps you understand the scope of the repair needed.
Are your technicians qualified and insured?
Absolutely. Our technicians are fully qualified, experienced, and insured. They undergo regular training to ensure they can handle all types of emergencies safely and effectively.
What should I do in case of a major leak or electrical fault?
In case of a major leak, turn off the main water supply immediately. For electrical faults, switch off the power from the main circuit breaker if it’s safe to do so. Then, call us right away for professional assistance.
Can I book an emergency service online?
Yes, you can request an emergency service through our website. Simply fill out the contact form, and we will get back to you promptly to confirm your request.
Do you offer a guarantee on your repair work?
Yes, we offer a satisfaction guarantee on all our repair work. We stand by the quality of our services and are committed to ensuring your complete satisfaction.
How do I know if the issue is an emergency?
If the problem poses an immediate risk to safety, property damage, or disrupts essential services like water or electricity, it is considered an emergency. When in doubt, it’s best to give us a call for advice.
What areas do you service?
We provide emergency services across all areas of Sydney. Our team is strategically located to ensure we can reach you quickly, no matter where you are in the city.
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Please feel free to get in touch with us with any questions or queries you might have. Our team are always happy to help in any way possible.
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